Pepper Hustle: Privacy Policy

Please read this Privacy Policy carefully before using this Website.

Last Updated: 21/8/25

1. INTRODUCTION

Pepper Hustle Method (“we,” “our,” or “us”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and services (collectively, the “Service”).

We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Please read this Privacy Policy carefully. We reserve the right to change this Privacy Policy on the Website at any time without notice. Use of any information or contribution that you provide to us, or which is collected by us on or through our Services is governed by this Privacy Policy.


By using our Services, you consent to this Privacy Policy whether you have read it or not.

If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.


2. INFORMATION WE COLLECT

2.1 Information You Provide Directly

  • Account Information: Name, email address, password, billing address

  • Payment Information: Credit card details, billing information (processed securely by our payment processors)

  • Profile Information: Age, fitness level, goals, dietary preferences, health conditions (optional)

  • Communication: Messages, emails, support requests, feedback

  • User-Generated Content: Photos, testimonials, comments, posts in Facebook groups

  • Challenge Participation: Progress tracking, measurements, photos (optional)

2.2 Information We Collect Automatically

  • Usage Data: Pages visited, time spent, features used, click patterns

  • Device Information: IP address, browser type, operating system, device identifiers

  • Location Data: General location based on IP address (not precise location)

  • Cookies and Tracking: As detailed in our Cookie Policy

2.3 Information from Third Parties

  • Social Media: If you connect social media accounts or join our Facebook groups

  • Payment Processors: Transaction confirmations from Stripe, PayPal

  • Analytics Providers: Website usage statistics from Google Analytics

  • Email Service: Email engagement data from Mailchimp

3. LEGAL BASIS FOR PROCESSING

We process your personal data based on the following legal grounds:

  • Contract Performance: To provide our services, process payments, and fulfil our obligations

  • Legitimate Interests: To improve our services, prevent fraud, and conduct marketing

  • Consent: For marketing communications, cookies, and optional data collection

  • Legal Obligation: To comply with tax, accounting, and other legal requirements

4. HOW WE USE YOUR INFORMATION

4.1 Service Provision

  • Create and manage your account

  • Process payments and subscriptions

  • Provide access to workout videos, meal plans, and content

  • Facilitate Facebook group participation

  • Deliver customer support

4.2 Communication

  • Send service-related notifications

  • Deliver marketing emails (with your consent)

  • Respond to your enquiries and support requests

  • Send important updates about our services

4.3 Personalisation and Improvement

  • Customise content based on your preferences

  • Track your progress and provide personalised recommendations

  • Analyse usage patterns to improve our services

  • Develop new features and content

4.4 Marketing and Promotion

  • Send promotional emails about challenges, new content, and offers

  • Use testimonials and success stories (with permission)

  • Display targeted advertisements

  • Conduct market research and surveys

4.5 Legal and Security

  • Prevent fraud and abuse

  • Comply with legal obligations

  • Protect our rights and property

  • Ensure platform security

5. FITNESS AND HEALTH DATA

5.1 Health Information Collection

  • We may collect health-related information you voluntarily provide

  • This includes fitness goals, dietary restrictions, injuries, and medical conditions

  • Health data is processed with your explicit consent

  • You can withdraw consent at any time

5.2 Sensitive Data Protection

  • Health data receives enhanced protection under GDPR

  • We implement additional security measures for sensitive information

  • Access is restricted to authorised personnel only

  • We do not share health data with third parties without explicit consent

5.3 Progress Tracking

  • Photos and measurements you submit for progress tracking

  • Workout completion and performance data

  • Challenge participation and results

  • This data is used to provide personalised coaching and motivation

6. SHARING YOUR INFORMATION

6.1 We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes.

6.2 Service Providers

We share information with trusted service providers who help us operate our business:

  • Payment Processors: Stripe, PayPal (for transaction processing)

  • Email Marketing: Mailchimp (for newsletters and communications)

  • Website Hosting: Hosting Ireland (for website operation)

  • Analytics: Google Analytics (for website usage analysis)

  • Cloud Storage: Google Drive (for content delivery)

6.3 Social Media Integration

  • Facebook: When you join our private groups or connect your account

  • Instagram: If you tag us or we repost your content (with permission)

  • Other Platforms: As you choose to engage with our social media

6.4 Legal Requirements

We may disclose information when required by law, court order, or to:

  • Comply with legal processes

  • Protect our rights and property

  • Ensure user safety

  • Prevent fraud or illegal activities

6.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

7. INTERNATIONAL TRANSFERS

  • Our primary servers are located in Ireland

  • Some service providers may be located outside the European Economic Area (EEA)

  • We ensure adequate protection through:

    • Adequacy decisions by the European Commission

    • Standard Contractual Clauses (SCCs)

    • Other appropriate safeguards

8. DATA RETENTION

8.1 Active Accounts

  • We retain your data while your account is active

  • Data is kept to provide ongoing services and support

8.2 Inactive Accounts

  • Data is retained for 3 years after account closure

  • Some data may be retained longer for legal or legitimate business purposes

8.3 Specific Retention Periods

  • Payment Records: 7 years (for tax and accounting purposes)

  • Marketing Consent: Until withdrawn or 3 years of inactivity

  • Support Communications: 3 years after resolution

  • Website Analytics: 26 months (Google Analytics default)

9. YOUR RIGHTS UNDER GDPR

9.1 Right of Access

  • Request a copy of your personal data

  • Understand how your data is being processed

9.2 Right to Rectification

  • Correct inaccurate or incomplete data

  • Update your account information at any time

9.3 Right to Erasure (“Right to be Forgotten”)

  • Request deletion of your personal data

  • Subject to legal retention requirements

9.4 Right to Restrict Processing

  • Limit how we use your data in certain circumstances

  • Temporary restriction while disputes are resolved

9.5 Right to Data Portability

  • Receive your data in a structured, machine-readable format

  • Transfer data to another service provider

9.6 Right to Object

  • Object to processing based on legitimate interests

  • Opt out of direct marketing at any time

9.7 Rights Related to Automated Decision-Making

  • We do not use automated decision-making or profiling that significantly affects you

10. EXERCISING YOUR RIGHTS

To exercise any of your rights:

  • Email: info@pepperhustle.com

  • Subject Line: “Data Protection Request”

  • Include: Your name, email address, and specific request

We will respond within one month of receiving your request.

11. COOKIES AND TRACKING

11.1 Cookie Usage

We use cookies and similar technologies to:

  • Remember your preferences and login status

  • Analyse website usage and performance

  • Provide personalised content and advertisements

  • Enable social media features

11.2 Cookie Types

  • Essential Cookies: Required for basic website functionality

  • Analytics Cookies: Google Analytics for usage statistics

  • Marketing Cookies: Facebook Pixel for targeted advertising

  • Functional Cookies: Remember your preferences and settings

11.3 Cookie Consent

  • We obtain your consent before placing non-essential cookies

  • You can manage cookie preferences through our cookie banner

  • Withdrawing consent may affect website functionality

11.4 Third-Party Cookies

  • Google Analytics: Website usage analysis

  • Facebook Pixel: Social media integration and advertising

  • Payment Processors: Secure transaction processing

12. CHILDREN’S PRIVACY

  • Our services are not intended for children under 18

  • We do not knowingly collect data from children

  • If we discover we have collected a child’s data, we will delete it promptly

  • Parents/guardians should contact us if they believe we have collected their child’s data

13. DATA SECURITY

13.1 Security Measures

  • SSL encryption for data transmission

  • Secure hosting with regular security updates

  • Access controls and authentication requirements

13.2 Payment Security

  • We do not store credit card information

  • Payments are processed by PCI-compliant providers

  • All financial transactions are encrypted

13.3 Data Breach Response

  • We have procedures in place to detect and respond to data breaches

  • Authorities and affected individuals will be notified as required by law

  • We will provide clear information about any breach that affects you

14. MARKETING COMMUNICATIONS

14.1 Email Marketing

  • We send marketing emails only with your consent

  • You can unsubscribe at any time using the link in emails

  • We use Mailchimp for email delivery and management

14.2 Social Media Marketing

  • We may use your content for marketing (with permission)

  • You can opt out of marketing use of your content

  • We respect your social media privacy settings

15. FACEBOOK GROUP PRIVACY

15.1 Group Participation

  • Private Facebook groups are subject to Facebook’s privacy policy

  • We moderate groups but cannot control all member interactions

  • Respect other members’ privacy and confidentiality

15.2 Content Usage

  • We may use group posts for marketing purposes

  • Screenshots may be taken for promotional use

  • Contact us if you prefer your content not be used for marketing

16. CHANGES TO THIS POLICY

  • We may update this Privacy Policy from time to time

  • Material changes will be notified via email or website notice

  • Continued use of our services constitutes acceptance of changes



17. CONTACT INFORMATION

17.1 Data Controller

Pepper Hustle Method

Email: info@pepperhustle.com

17.2 Data Protection Enquiries

For privacy-related questions or to exercise your rights:

  • Email: info@pepperhustle.com

  • Subject: “Privacy Enquiry” or “Data Protection Request”

17.3 Supervisory Authority

If you believe we have not handled your data properly, you can lodge a complaint with: 

Data Protection Commission (Ireland)
Website: dataprotection.ie
Email: info@dataprotection.ie

This Privacy Policy is effective as of 21 August 2025 and applies to all information collected by Pepper Hustle Method.